Increasing quality while reducing costs
Many service providers in insurance can cut costs indiscriminately, but few can increase effectiveness and improve performance while lowering administration expenses. TriPlus delivers value by improving quality, minimizing error rates, increasing efficiency, and automating processes – all of which result in lower operational costs and reduced need for capital investment.
The keys to our approach:
- Flexibility: We serve clients in many ways, from auditing current operations, to designing, submitting and executing rate increases, to providing comprehensive administrative services as a full operational partner. Plus, our resources often compliment internal client teams to accelerate value creation and the pace of change.
- Integrated Technology and Quality Data: Our scalable and customizable platform allows our experts to analyze and apply benchmarking data for clear visibility into existing operations and current performance, and, to set the targets for future improvements.
- Automated Workflow: An automated paperless environment incorporates workflow and business rules to drive process efficiency and effectiveness – and frees time to focus on policyholders.
- Skilled Staff: Our team of well-trained, knowledgeable and creative professionals is dedicated to helping our clients succeed.
Metrics for Success:
TriPlus provides productivity and efficiency metrics including:
- Process and transaction volume
- Unit cost
- Customer satisfaction
- Speed and cycle times