A track record of success in delivering exceptional results
Based on broad industry experience and proven operational expertise, TriPlus delivers quantifiable performance improvements in critical functions and processes for insurers. From full third-party administration to targeted services for rate increases or process transformation, we design and deliver solutions to meet specific client objectives, produce industry-leading performance levels, and set the stage for long-term operational excellence.
TriPlus gathers quality data and continuously monitors metrics to track performance in the following critical areas:
- Policyholder and claimant satisfaction
- Call center performance
- Processing cycle times
- Inquiries and complaint handling
- Financial impact
The keys to our approach:
- Skilled Staff: Well-trained teams of knowledgeable and creative professionals with extensive experience in insurance.
- Integrated Technology and Quality Data: Our scalable and customizable platform allows our experts to analyze and apply benchmarking data for clear visibility into existing operations and current performance, and, to set the targets for future improvements.
- Automated Workflow: An automated paperless environment incorporates workflow and business rules, with forms, contracts, correspondence, recorded calls and transaction data stored by policyholder and accessible in real-time.